Are you getting a message that is telling you an ''unusual log in attempt'' has been detected?

 

We understand how frustrating it is to be stuck in a vicious circle of log in attempts and we are here to help!


The suspicious login attempt and security code sent is not from us. They are a security feature and messages from Instagram themselves.


If you see this ''unusual log in'' message/screen, you may be logged into Instagram in multiple apps, across multiple devices or locations, so you would need to follow the below instructions to get logged into the Plann app.


Image result for we detected an unusual log in instagram


Firstly, please try logging into Plann one more time and when Instagram sends you the code. DO NOT continue logging in.


Instead, log into (or open) your Instagram app and wait until you receive a message from them asking you to confirm that it was you trying to log into Instagram on all devices and locations.


After you regain access to your Instagram account, then you can try logging back into Plann. We recommend waiting a little time (it can take up to 24 hours for some Plann'rs) before logging back in so that Instagram registers your confirmation.


If you are still having trouble after following all steps, please send all screenshots or a screen recording to support@plannthat.com so we can try to help or suggest some alternative solutions.