Something Not Working as Expected? Check Here for Answers!

Troubleshooting

29 articles in this collection
Written by Onna Cunningham and Ashley Kendrick

Having trouble connecting your Instagram Business account to Plann?

Have you tried auto posting your Instagram content and it just isn't working? Let's walk through a few steps to help get you sorted!

Written by Ashley Kendrick
Updated over a week ago

Facebook

How do I reschedule or unschedule a planned Facebook post?

Facebook re/unschedule

Written by Onna Cunningham
Updated over a week ago

I'm not getting "Time to Post" Notifications for my Facebook content!

Written by Onna Cunningham
Updated over a week ago

Instagram

How do I post one of the Instagram Reels I have planned?

Written by Onna Cunningham
Updated over a week ago

How To: Set Up a Shop on Instagram

Want to tag products on your Instagram posts + auto post them from Plann? Here's how to set up a shop inside Instagram.

Written by Ashley Kendrick
Updated over a week ago

Why we recommend you switch to an Instagram Business Account

Giving you access to Auto Posting your Posts, Carousels and Reels PLUS Advanced Insights!

Written by Ashley Kendrick
Updated over a week ago

How Do I Know if I Already Have an Instagram Business or Creator Account?

Written by Onna Cunningham
Updated over a week ago

Instagram Creator Account vs Instagram Business Account

Written by Ashley Kendrick
Updated over a week ago

What are the advantages of connecting a Facebook Business Page?

Written by Onna Cunningham
Updated over a week ago

Can I use Plann desktop with my personal Instagram account?

Written by Onna Cunningham
Updated over a week ago

Recently updated your Plann iOS app? Here's what you need to know!

‘This Facebook is already connected to another account’ message

Written by Ashley Kendrick
Updated over a week ago

Plann App | Logging In + Logging Out

Plann App (iOS) | Registering for the first time & logging In

Written by Onna Cunningham
Updated over a week ago

Plann App: Having Trouble Logging Into Plann and or Seeing Your Work?

Written by Onna Cunningham
Updated over a week ago

Plann Desktop | Logging In + Logging Out

Why is my "Published" Media Collection empty?

I'm new to Plann and the Media Collection titled "Published" has nothing in it!

Written by Onna Cunningham
Updated over a week ago

Plann Desktop | Registering for the first time

Written by Onna Cunningham
Updated over a week ago

Plann Desktop: Log in using Facebook

Written by Ashley Kendrick
Updated over a week ago

I can’t log into my Facebook Business page on Plann Desktop?

Written by Onna Cunningham
Updated over a week ago

Workspaces

Adding/Removing Facebook Business Page from a Workspace

Written by Ashley Kendrick
Updated over a week ago

‘This Facebook is already connected to another account’ pop-up message

Written by Onna Cunningham
Updated over a week ago

Plann Desktop | Add a Facebook Business Page to your Workspace

Written by Onna Cunningham
Updated over a week ago

Adding or removing team members to a Workspace

Find out how to add or remove team members from your Workspace.

Written by Ashley Kendrick
Updated over a week ago

Workspace Owners

Written by Onna Cunningham
Updated over a week ago

About Workspaces

Written by Onna Cunningham
Updated over a week ago

Allowing permissions for Plann to connect to your Facebook Business Page

Written by Onna Cunningham
Updated over a week ago

FAQs

How to disconnect a Facebook Business Page and reconnect it somewhere else

Written by Ashley Kendrick
Updated over a week ago

Is Plann available in other languages?

Written by Ashley Kendrick
Updated over a week ago

Does Plann share media collections between my Facebook & Instagram accounts?

Written by Onna Cunningham
Updated over a week ago

How do I reset my Instagram account password?

Written by Onna Cunningham
Updated over a week ago

I'm Not Getting The 'Time To Post!' Notifications?

Instagram Time to Post

Written by Onna Cunningham
Updated over a week ago