Frequently Asked Questions

Does the Plann App Post For Me Automatically?
Facebook/Instagram have announced auto-posting however have restricted their BETA to a select few tools. Once they’ve ironed out all their bugs and have it ...
Fri, 15 Mar, 2019 at 5:56 AM
I Think I Have Lost Images, What Do I do?
*sigh. Sometimes technology doesn’t go as smoothly as the experience we designed for you. Losing a draft after pressing the COPY & POST button Once...
Wed, 27 Feb, 2019 at 8:54 AM
Can I Import Media From Dropbox + Google Drive?
You definitely can!  Plann supports importing images from Dropbox and Google Drive so you always have your unique content available.  You will find ...
Thu, 28 Jun, 2018 at 8:47 AM
How Do I Change/Remove a Scheduled Time?
Want to remove (or change) the notification of a scheduled post?   Begin by selecting the photo scheduled to post to go to the next page. Simply hold d...
Thu, 28 Jun, 2018 at 9:10 AM
What Type of Files + Media Does Plann Support?
We’re always working on how to make your life easier, right now Plann supports: – 120 Images Plann’ed in advance in your workspace. – Videos up to up 60 se...
Wed, 9 May, 2018 at 11:43 AM
Why Does My Image Stay In Plann For 5 Minutes After I've Posted It?
Once you post to Instagram, Plann will remove your image after 5 minutes from the gallery. We’ve worked with Instagram to display your 18 most recent li...
Wed, 9 May, 2018 at 9:36 AM
Why Can't I Move, Edit Or Delete The First 18 Images?
We worked with Instagram to make sure you can see your most recent 18 live posts so you can see your whole feed at a glance. The images are directly mir...
Thu, 10 Jan, 2019 at 2:34 AM
Why Is Plann Not Showing My Most Recent 18 Images?
Here are a few handy-dandy tips to help you along: 1. Have you changed your password on Instagram AND are you still logged into Instagram over a range ...
Thu, 28 Jun, 2018 at 9:04 AM
I'm Not Getting The 'Time To Post!' Notifications?
Before reporting this as an issue, please make sure you've allowed permissions for Plann to send you notifications. To double check, visit your devic...
Wed, 9 May, 2018 at 11:08 AM
Why do my captions disappear when I post to Instagram?
Instagram allows up to thirty (30) hashtags per post.  If you accidentally type in more than 30 hashtags, your post gets published on Instagram but your cap...
Tue, 16 Oct, 2018 at 8:56 AM